Frequently Asked Questions

Do I need to sign up for an account?

No. Simply include your email address when placing your order and we’ll send you updates about your order and save your order history.

You can also sign up for an account. It’s quick and easy. You only need to give us a username, password, and an email address.

Once you sign up you’ll never miss our good deals. We’ll send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

Can I sign in with Facebook or Apple ID?

Yes, if you’d rather sign in with Facebook or Apple ID instead of creating another username and password you can click the blue “Sign in with Facebook” or the black “Sign in with Apple” button on the sign-in page.

Note: signing in with Facebook does not connect us to your Facebook page.

I forgot my password, how can I sign in?

Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.

However, if you used the Facebook or Apple ID buttons to login, simply click that button again to access your account.

How can I change my username, password, or email address?

You can change your username, password, or email address from the Your Info page.

How can I change my default payment settings?

Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

How do I manage a "there's already an account with this email" error?

The same email address can’t be used for multiple accounts. A “there’s already an account with this email” error message will be displayed if you attempt to use the same email address on more than one account.

If the error occurs when trying to create a new account:

1. Attempt to sign into the account with your password. If you have forgotten your password, you can reset your password.
2. If you joined using your Facebook login tied to that email address instead of creating a username and password, you can click the blue “Sign in with Facebook” button on the sign-in page.
3. If you’re still unable to sign in and you’re certain you’ve never created an account using this address, try creating an account using another email address you own or an email alias (check with your email provider if they support creating an email alias with your email account).

What is Membership?

Our $8.99/month membership gives you free shipping on every order at Meh, MorningSave, SideDeal, Hammacher Schlemmer, and Casemates. Members also earn 10% back in Stores.com Cash on every purchase at participating sites, with 365 days to spend it instead of 30. Plus members-only coupons and access to private events.

Become a Member, or read the fine print on the Membership Agreement.

How do I join your membership program?

There are two ways to join our membership program.

1. Go to the Membership page and click the Become a Member button.
2. While placing an order, select the shipping option that says “$8.99/month: Free standard shipping on all orders. One-click cancel, anytime.”

How can I change which credit card is being charged for the membership program?

We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

How can I view my previous membership payments?

You can view all your previous membership payments from the Membership Payments page.

How do I cancel from your membership program?

We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.

Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.

What is VMP?

VMP was the name of a previous membership program we offered. Current VMP members can continue their benefits - as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final, and there is no way to rejoin.

What is Stores․com Cash?

Stores․com Cash is money you earn on every purchase at MorningSave, Meh, SideDeal, and Hammacher Schlemmer that you can spend at any of those stores. Every dollar of Stores․com Cash is worth one dollar toward a purchase — no points, no conversions, no funny math.

How do I earn Stores․com Cash?

Every time you place an order at MorningSave, Meh, SideDeal, or Hammacher Schlemmer, you’ll earn Stores․com Cash. Stores․com Members earn 10% back. Non-Members earn 5%.

When do I receive my Stores․com Cash?

Your Stores․com Cash is credited once your order ships. Before that, you may see a pending balance on your account — that becomes available to spend after shipment. If the order is canceled before it ships, the pending Stores․com Cash is removed. You can always check your Stores․com Cash balance and status on your account page or at stores․com/cash.

What can I spend Stores․com Cash on?

Any product at MorningSave, Meh, SideDeal, or Hammacher Schlemmer. No blackouts, no restrictions — as long as it’s for sale at one of those stores, you can put your Stores․com Cash toward it. You can also browse things to spend it on at stores․com/cash.

How do I use my Stores․com Cash at checkout?

If you have a Stores․com Cash balance, you’ll see a “Use Stores․com Cash?” link during checkout. You can apply some or all of your balance to your order and pay any remaining amount with your regular payment method. You’ll earn more Stores․com Cash on whatever you pay out of pocket.

Can I use Stores․com Cash earned at one store to buy something at another store?

Yes. Stores․com Cash is earned at MorningSave, Meh, SideDeal, and Hammacher Schlemmer and can be spent at any of those stores.

Do I earn Stores․com Cash when I use Stores․com Cash on a purchase?

You earn Stores․com Cash on the amount you pay with your regular payment method. You don’t earn Stores․com Cash on the portion paid with Stores․com Cash.

When does my Stores․com Cash expire?

Each batch of Stores․com Cash you earn has its own expiration date. Stores․com Members get 365 days from the date their order ships. Non-Members get 30 days.

If I have Stores․com Cash expiring at different times, which gets used first?

The Stores․com Cash closest to expiring is always used first. So if you have $3 expiring in 10 days and $5 expiring in 300 days, that $3 gets applied to your next purchase before the $5.

Can expired Stores․com Cash be recovered?

No. Once your Stores․com Cash expires, it’s gone. You can check your expiration dates at stores․com/cash to make sure you use it in time.

What happens to my Stores․com Cash if I cancel my Membership?

Stores․com Cash you earned as a Member keeps its original 365-day expiration. That doesn’t change. Any future purchases you make as a Non-Member will earn Stores․com Cash with a 30-day expiration at the 5% rate instead of the 10% Members receive.

Where can I see my Stores․com Cash balance?

You can view your balance on your account page. You can also visit stores․com/cash to see your balance, expiration dates, and browse things to spend it on.

Is there a minimum amount of Stores․com Cash I need to use?

No. You can apply any amount of your available balance to a purchase.

Can I cash out my Stores․com Cash for real money?

No. Stores․com Cash can be spent on purchases at MorningSave, Meh, SideDeal, and Hammacher Schlemmer. It has no cash value.

Can I transfer my Stores․com Cash to another account?

No. Stores․com Cash is not transferable to any other account, whether it’s yours or someone else’s.

I ended up with Stores․com Cash in two accounts. Can I merge the amount?

No. Stores․com Cash cannot be merged or transferred between accounts or people.

What happens to my Stores․com Cash if I return or cancel an order?

If you used Stores․com Cash to pay for an order that you cancel or that gets canceled for any reason, your Stores․com Cash is returned to your account with its original expiration date. Likewise, any Stores․com Cash earned from an order that’s canceled will be removed from your balance. If your order is partially refunded, your Stores․com Cash earned is reduced proportionally.

How is my Stores․com Cash amount calculated?

Stores․com Members earn 10% back on each purchase. Non-Members earn 5%. That rate applies to the product subtotal after any discounts, coupons, or Stores․com Cash applied. Shipping, tax, and Membership fees do not earn Stores․com Cash.

Can I use Stores․com Cash to pay for my Membership?

No. Stores․com Cash can only be applied to product purchases, not to pay for Membership.

How do I earn more Stores․com Cash?

Become a Stores․com Member to earn 10% back instead of 5%. Members also get 365 days to spend their Stores․com Cash instead of 30, plus free shipping on all orders.

When did my purchases start earning Stores․com Cash?

Orders that shipped on or after April 1, 2026 earned Stores․com Cash. Check stores․com/cash or your account page to see your balance.

How do I contact customer support?

Go to the support page and fill out the short form.

If you’re able to fill in details (like your order number) our team can help you faster.

Can I contact your Customer Support team by phone?

We don’t offer phone support.

We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.

When should I expect to hear back about my Customer Support ticket?

When you created your Customer Support ticket the confirmation page displayed and expected response time based on the current number of support tickets we have open.

Our Customer Support team works Monday - Friday during normal business hours. We do not work Saturday or Sunday.

How do I find your reply to my support case?

If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.

If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.

What emails are you going to send me?

We’ll send you email at various times, including when:

• you place an order
• your order has shipped
• your order was delivered
• our team responds to your support ticket

We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

How can I change my email address?

To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.

I can't find an email reply to my Customer Support ticket. What should I do?

If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.

I'm an affiliate, vendor, or business partner. Where do I go?

If you’re already a partner, sign in to your partner dashboard to manage your account.

If you’re interested in becoming a partner — affiliate, vendor, or otherwise — contact our team and tell us a bit about your business.